This recap blog was written by Dr. Stevie Dawn Carter with Empathix, a member of the Greater Arlington Chamber of Commerce as part of our Coaching Hour Series.
The ACT of Emotional Intelligence
Emotional Intelligence (EI) plays a pivotal role in our interactions, decision-making, and overall well-being. The ACT model—Awareness, Clarity, Timing—serves as a valuable framework for nurturing and enhancing emotional intelligence.
Awareness: The first pillar of emotional intelligence, Awareness, involves recognizing and understanding our emotions, thoughts, and reactions. Moreover, it extends beyond self-awareness to encompass social awareness—being perceptive of others’ emotions, needs, and perspectives. Cultivating this awareness involves mindfulness practices, reflection, and active listening. By acknowledging and comprehending our emotions and the emotions of others, we pave the way for more empathetic and effective communication. One of the tools we discussed in this session was the use of a “pulse check”. This is where you ask yourself on a scale of 1 to 10 how you are feeling at this moment. “10” being awesome and “1” being not so great. By putting a number to how you are feeling, you can start to see the impact your feelings are having on a situation. This allows you to think about what adjustments you need to make to ensure that your “3” doesn’t impact those around you.
Clarity: The second aspect of the ACT model, Clarity, refers to the ability to correctly and comprehensively deliver a message to others. Too often we use assumptions and hints, thinking that communication has occurred. However, for many of us, these assumptions and expectations get in the way of clear communication. Being emotionally intelligent means you can clarify your meaning beyond your words. Seek to understand others. Seek to make your message understood.
Timing: Timing, the final element of the ACT model, is the art of discerning the appropriate moment to act and interact. Too often we have conversations at the wrong moment. For example, research tells us that most humans are focused on work between the hours of 10 am and 2 pm. This is when they are able to truly let go of the life that happened before work and the life they need to manage after they leave the office. Therefore, our most important, impactful work conversations should probably happen in this window. While that may not always be possible, timing is something we should consider in our efforts to have impactful conversations.
In conclusion, the ACT model—Awareness, Clarity, and Timing—provides a roadmap for developing and enhancing emotional intelligence. By honing our self-awareness, gaining clarity in our words, and mastering the art of timing, we can navigate social situations, manage conflicts, and make sound decisions.
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